Here are the steps a client can follow in case of grievance or feedback:
1.If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 7working days.
2.You can also email or talk to the representative / consultant via email. The email address is anilrai.fca@gmail.com.
3.We will try to resolve your complaint within7 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
4.If you are not still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to Mr. Anil Rai Sir at anilrai.fca@gmail.com , contact no.-9667611275.
5.If your complaint is not resolved within one month, you may refer it to the regulator, the Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web-based complaints redress system 'SCORES'. The link to the platform is https://scores.gov.in/scores/complaintRegister.html
6.If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is https://smartodr.in/login.
Formats for investors complaints data to be disclosed monthly by RAs on them
website/mobile application:
| Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints> 3 months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|
| Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
"^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month."
| Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|
| November 24 | 0 | 0 | 0 | 0 |
| December 24 | 0 | 0 | 0 | 0 |
| January 25 | 0 | 0 | 0 | 0 |
| February 25 | 0 | 0 | 0 | 0 |
| March 25 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
| Year | Carried forward from Previous Year | Received | Resolved * | Pending # |
|---|---|---|---|---|
| 2024-25 | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
| Designation | Contact Person | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Principal Officer | Mr. Anil Rai | 245 C, Bakshi Kala, Nagvasuki, Prayagraj, Uttar Pradesh, 211006 | anilrai.fca@gmail.com | +91 9667611275 | 10.00 a.m To 6.00 p.m |
